Support library

Help Center

Answers to common questions about Collauth.

Authentication & Valuation

How our AI checks your card and estimates its value.

How does authentication and valuation work?

What happens when you upload photos of your collectible for AI authentication and pricing.

Wallet & Account Setup

Signing in, your embedded wallet, and getting started.

How do I sign in and set up my wallet?

Signing in with your email address, and what your embedded wallet is.

Buying, Selling & Payments

Listings, escrow, fees, and disputes on the marketplace.

How do buying, selling, and payments work?

How escrow protects a purchase, and how disputes and refunds are handled.

Proof Certificate

What the on-chain NFT certificate is and how to view it.

What is the proof certificate?

What the on-chain NFT certificate is, why it can't be faked, and where to view it.

Shipping & Pickup

How handoff and delivery confirmation work.

How does shipping and pickup work?

How handoff is confirmed for in-person pickup or shipped orders, and what happens in a dispute.

Policies & Terms

Terms of use, privacy, fees, cancellations and refunds.

Fees and charges

Every fee Collauth charges a buyer or a seller, in full.

Cancellations, refunds and disputes

When an order can be cancelled, how disputes are decided, and what you get back.

Terms of service

The agreement between you and Collauth, in plain terms.

Privacy policy

What Collauth collects, who it is shared with, and what can never be deleted.

Still need help? Email support@collauth.ai